Terms & Conditions

Shipping Policy

 

Delivery: Where and When

Deliveries are made Monday to Friday WORLDWIDE and according to the stipulated working hours of delivery to each country. No deliveries are made on weekends and during local festivals.

Deliveries are made during office hours. Therefore, to facilitate deliveries, customers are asked to use their work addresses or other addresses where you have someone who can receive the package.

 

Delivery

 

Orders are usually delivered to 2 to 5 days and usually meet the deadline, although Mora UK can not guarantee the timeliness, all orders are delivered in a period of 30 days after the date of confirmation of receipt of order at most. Once order is shipped, the customer receives a notification email with expected delivery date.

 

Verification of receipt

Customer must check the status of the package upon delivery. If the packaging is damaged, the customer must not accept delivery. The amount of the purchase and shipping costs are reimbursed to the purchaser when the store has processed and returned products. Mora UK reported that the delivery must be verified in a reasonable time after receipt. In case you have not received any rejection of the products within 30 days of delivery, Mora UK considers that the customer has accepted the same. This does not affect customer's right of return or exchange on an order as provided in the next section below.

Shipping

 

Shipping charges apply to each order. The exact cost of each order depends on the host country. Under no circumstances send requests to areas that require the payment of customs duties.The delivery charge varies depending on order volume and are automatically calculated prior to payment.

                                                

Return & Exchange Policy

Return of non-compliant

The customer is entitled to return defective or nonconforming. Customer has 2 months from the time of detecting non-compliant product to inform Mora UK the defect or noncompliance and to return the Mora UK product. If the customer returns the product because it is defective or non-compliance we will accept the return, Mora UK will refund the value of the product and shipping costs in addition to the direct costs of the return, within the thirty (30) days of receipt of product Mora UK. reason for return. This is without prejudice to the client as a consumer rights contained in the existing law on consumer protection.

Returning products for any reason (right of revocation)

If the customer is not satisfied with the products purchased, for whatever reason, they have 14 calendar days from the date of delivery to return the product without giving any explanation. The customer may return the product purchased, provided that: The product has not been washed or used in any way (except for reasonable wear and tear as a result of checking and testing the product). The product is complete (two components forming a pair must be returned together). Should return of the product, the customer must bear the costs of the return. Products must be returned in its original packaging and tags along with the relevant return note. Upon satisfactory inspection of the returned merchandise , Mora UK refund the product price within thirty (30) days after receiving notice of product return and order cancellation of the customer. Shipping costs are never reimbursed (except in case of incorrect or defective items); the client must also bear the costs of return. 

Return of peronsalised products

According to The Consumer Protection (Distance Selling) Regulations 2000, tailor-made or personalised goods are excluded from this legislation. Therefore we do not except returns or refunds on personalised blankets unless damaged.

Change Of Product

So far, the products can not be changed. To obtain a product in another color or size, the customer must return the original item and place a new order through the Mora UK website.

Gift Return
To return a product that was received as a gift, the customer must contact the person who made the gift and ask that they follow the procedure for the return. Refund will be given in the form original payment. Information about refunds will be refunded in the form of original payment. Mora UK will not reimburse you until you receive the product being reimbursement and verify the conditions in the store, once verified the conditions of the product, you will receive a refund with the relevant amount within thirty ( 30) days of receipt of the product being, Mora UK refund.

 

Privacy Policy

On some pages of our web site, we ask you for personal details. This is purely to be able to offer you a more individualised service with greater quality. We undertake to constantly respect your privacy and all your legal rights as set forth in UK legislation and applicable EU norms.


Why do we ask for this information?

The details you give us are incorporated as confidential information into a file for which Mora UK is responsible. The creation of this file has several purposes, such as the customisation of the services offered on the web, keeping you informed of all the promotions, novelties and new services that may be of interest to you, sending commercial information as requested by users, obtaining statistics that enable us to improve our service and implementing technical, maintenance and administrative work for the website. Under no circumstances shall this information be diffused, transferred or sold to companies outside Mora UK without your express consent.

Application of legislation

By virtue of the legislation stipulated by UK and Community norms (in particular, Organic Law 15/1999, of 13th December, governing the Protection of Personal Information, and other concordant norms currently in force in the UK and the European Union and applicable to the case at hand), you have the right to access this information under the terms set forth in Law, and may consult, rectify or delete the information provided. To do this, all you have to do is to request in writing to Mora UK, indicating your name, surname(s) and DNI (national ID) or equivalent document.

Mora UK has adopted the levels of security for the protection of personal information as required by law, and has installed all the means and technical measures within its reach to avoid the loss, misuse, alteration, unauthorised access or theft of the personal information provided. Notwithstanding the foregoing, the user must be aware that security measures on the Internet are not impregnable.

 

Terms & Conditions

1. Objective

The current sales conditions govern the agreement between Mora UK and the customer that are formalized through our website to purchase Mora UK products through this website.

2. Recruitment procedure

2.1. Eligibility to purchase


To place an order through the website, the customer must be of legal age (over 18) and should be the final customer. Minors are expressly excluded.

If the customer is not registered as a friend of Mora UK and places an order, the customer will automatically be registered as such in the Mora UK system. The rights and benefits derived from registration as Mora UK friends is in the email listing of Mora UK.

2.2. How to order

To place an order through the website Mora UK, you must follow these steps:

a) Choose the products you want using our filters and add them to the shopping cart.


b) Pass box.

c) Enter delivery information and payment.

d) Choose the payment method and click “Submit Order”. When you press the “Send Order” on the order form, the customer agrees to fully and without reservation all the conditions of sale which appear on the website at the time of contracting.

e) Make payment via credit card or PayPal.

f) If payment is authorized, the customer will receive a confirmation of receipt of order at the email address specified in our form.

It is recommended that customers print and / or save a copy of the Terms of Sale when ordering.

A copy of the acknowledgment to the email address of the customer is sent. We recommend you print or download a copy for future reference.

Mora UK may change the Terms of Sale at any time, without notice to a customer. If an order is canceled for any reason, Mora UK refund (if applicable) the value of the order. Shipping is never refunded except in certain circumstances or changes in the website. Furthermore, when the customer has received confirmation of receipt of their order from Mora UK, the terms of sale applicable are the same and cannot be changed.

2.3. Availability of products

The completion of an order through the website is subject to the availability of the garments. Mora UK seeks to ensure that there is stock of all items that are on sale.

If the ordered product is not available or has exhausted its stock, the customer will be informed by email and we will refund the amount paid no later than 30 days to pay.

2.4. Law

Mora UK reserves the right to reject any order, cancel or not to accept an order confirmed by, among others, the following reasons:

- There was a technical error in pricing or the website when ordered.

- The product contained in the request is not available.

- The payment information provided was inaccurate or unverifiable.

- Security systems indicate that the request is failed, or may be fraudulent.

- There are reasons that indicate that the client is a minor (under 18).

- Mora UK has been unable, after 3 attempts to deliver the order to the address provided.

If an order is canceled for any of the above reasons, Mora UK, refund (if applicable) the value of the order. Shipping charges are never refunded except in certain circumstances.

 2.5. Verification of data

Before processing an order placed by the customer, Mora UK can verify the data on it. This can mean the address verification and credit worthiness of the customer and whether there may be some fraud involved. Regarding the possible fraud, Mora UK can use a partially automated verification of all purchases to filter those that are considered abnormal or suspicious and suspected fraud. Orders suspected of fraud will be investigated and may be terminated by the customer to the relevant authorities, where action against it can be taken.

3. Price and Payment

 

3.1. Prices and Currency

Prices and offers that are presented on the website include VAT (value added tax) and are only valid for orders placed online through the website. These prices may not match those available in stores or through other Textils Mora around the world.

Prices are in GBP (Great British Pound).

3.2. Payment

To pay for the order the customer may use the following credit cards or debit cards: Visa, Visa Electron, MasterCard, American Express or PayPal.

You will be charged after order confirmation.

3.3. Changes in the price

The prices displayed on the website are subject to change. Mora UK reserves the right to change prices without notice. However, after receipt of order confirmation from Mora UK, the price paid for this order will not be changed.

Mora UK advises that despite the meticulous updates that are made to the prices on the site, they may contain errors. All errors displayed on prices will be corrected promptly and not binding on Mora UK.

3.4. Value Added Tax 


To comply with VAT rules applicable under the distance selling, it follows that deliveries are made in the member state to appear on the delivery address.

This way, all purchases made through the website are subject to VAT. VAT rate will apply in the current legal requirements in the member state where the goods will be delivered in a specific order.

Customers outside the territories where VAT applies: according to the policy of Mora UK VAT will be charged VAT to customers in the area of ​​purchase they make the purchase through the website ordering.

4. Delivery
4.1. Delivery: Where and When


Deliveries are made Monday to Friday within the country and according to the stipulated working hours of delivery to each European country. No deliveries are made on weekends and during local festivals.

Deliveries are made during office hours. Therefore, to facilitate deliveries, customers are asked to use their work addresses or other addresses where you have someone who can receive the package.

4.2. Delivery


Orders are usually delivered to 4 or 8 days and usually meet the deadline, although Mora UK can not guarantee the timeliness, all orders are delivered in a period of 30 days after the date of confirmation of receipt of order at most. Once order is shipped, the customer receives a notification email with expected delivery date.

4.3. Verification of receipt

Customer must check the status of the package upon delivery. If the packaging is damaged, the customer must not accept delivery. The amount of the purchase and shipping costs are reimbursed to the purchaser when the store has processed and returned products. Mora UK reported that the delivery must be verified in a reasonable time after receipt. In case you have not received any rejection of the products within 30 days of delivery, Mora UK considers that the customer has accepted the same. This does not affect customer's right of return or exchange on an order as provided in Shipping & Returns section.

5. Conditions for Promotional codes

5.1. Use Of Codes

When using promotional codes according to their terms and conditions apply to a single discount on the purchase of a single product or a discount on an order in the period indicates the coupon code.

5.2.  Non Transferable

Promotional codes are personal and not transferable. can only be used for purchases made on the Website. Customer may not sell, trade or assign promotional codes. The promotional code can not be loaded or show through websites or other means to make public offerings, gifts, sales or other exchanges. Promotional codes can not be used for commercial purposes.

Promotional codes can not be exchanged for money.

5.3. One Code Per Order

Can only use one coupon code per order. Promotional codes can not be combined with any other offer or special promotion.

5.4. Reissue of Promotional Codes

Mora UK has no obligation to reissue or make refunds of promotional codes. However, if Mora UK decides at its sole discretion to reissue or make a return of the promotional codes, would be necessary to present the Customer coupon code. Therefore, the customer should always keep a copy of the promotional code, without which there could be reissued or make a return.

5.5.  Cancellation of Codes 

Mora UK reserves the right to cancel a coupon code immediately if you suspect that it is used in violation of any of the above, is used in any way incorrect or if you give reasons to abort weight.

6. Validity of the bids (offers promotional)

Promotional offers displayed on the website to increase sales of certain products are only valid while they appear on the site, unless otherwise specified therein.

7. Responsibility

7.1.

These conditions of sale set out all the duties and responsibilities of Mora UK for the supply of products. There are no guarantees, conditions or other terms that are binding Mora UK, except those listed in a expressed in the conditions of sale.

7.2.

Subject to clause the maximum liability of the parties set each other on all claims of any kind or in connection with these Conditions of Sale, whether in contract, warranty, condition, tort, strict liability, statute or otherwise, shall be limited to the amount paid to Mora UK for the product.

7.3.

Subject to clause  in any case, whether as a result of the breach of contrary, warranty, condition, tort, strict liability, statute or otherwise, neither party shall be liable to the other for any special, consequential, incidental or direct.

7.4.

Nothing contained in these Conditions of Sale limit or exclude the liability of Mora UK against (i) death or personal injury caused by the negligence of Mora UK, (ii) the fraud, (iii) any breach of duty involving existing national laws or (iv) any liability which can not be excluded by law. Protection of personal data. Customers are informed that their personal data included in files owned by Mora UK for commercial, advertising management and customer-related business survey, which includes shipping (by mail, email or other electronic means) for commercial messages related to products, services, offers, promotions and news related to the company Mora UK.

8. Applicable Law

Purchases made through the website Mora UK and under these conditions of sale are subject to UK law

9. Jurisdiction

Any dispute or disagreement arising from the application or interpretation of the conditions of sale and contracts which incorporates, will be resolved in the courts of the UK, which shall have exclusive jurisdiction over any other jurisdiction. However, if the customer has the consumer been under UK law for the protection of consumers and users, the competent courts are those of the consumer's residence in UK.

10. Klarna Policy

English:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerlandand the Netherlands.
  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmarkand Finland.
  • Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
  • Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
  • [PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS AND MARKETS USED]

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Klarna Privacy Policy

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Financing.
  • [PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS USED]

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.